You may return most new, unopened items within 14 days of delivery for a full refund. If the item purchase is your error you will have to be the return shipping fee as well as the re-delivery. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Our shipping times vary from same day up to approximately 2 days but we try to have them shipped either the same day or the next. If it is going to be any longer you will be contacted and offered the opportunity to cancel your order.
Our shipping hours are between 9 and 3 pm.
Express: shipping means that your item will be shipped the fastest possible shipping only. If you need it sent same day please contact us or leave it in notes you will be contacted if it is not possible to ship that day.